Refunds & Replacements

If you’re not happy with your order, contact us within 30 days — of delivery for a print, or of purchase for a digital download. Here’s how it works:

1. Tell us what’s wrong. Send your order number and a short description, with photos if your print arrived damaged.
2. We make it right first. Depending on the issue, we revise your portrait free of charge, or print and ship you a new one at no cost.
3. Still not happy? If you’d rather have your money back, just say so and we’ll refund you.

Fine art prints are made to order. If yours arrives damaged or defective, has a printing error, or never arrives, we send you a replacement free of charge, shipping included.

• For a damaged or defective print, send a photo of the item and its packaging.
• For a parcel that never arrived, we check with the carrier first, then reprint and reship it.
• If we can’t make a replacement, or it can’t reach you, we refund the item instead.

If your file is corrupted, incomplete or won’t download, or doesn’t match the portrait you purchased, we’ll re-issue it right away. If you’d like changes to the portrait itself, we’ll revise it free of charge — and if you’re still not happy, the 30-day money-back guarantee applies. If you were charged more than once for the same order, we refund the duplicate charge.

Print orders can be cancelled for a full refund within 24 hours of ordering, before they go into production. See our Cancellation Policy for how.

• Requests made more than 30 days after delivery (prints) or purchase (digital downloads).
• Parcels lost or returned because the shipping address entered at checkout was wrong and wasn’t corrected within the 24-hour change window.

Email us with your order number (or your Savior’s Gift ID from the site footer), a short description of the issue, and photos if your print arrived damaged. We aim to reply within 2 business days. Approved refunds go back to your original payment method; depending on your bank, they can take 5–10 business days to appear.