Cancellation Policy

You can cancel a print order — canvas, poster, framed print or suncatcher — within 8 hours of placing it. We refund the full amount, including shipping and Skip the Line, to your original payment method. Depending on your bank, the refund can take 5–10 business days to appear.

1. Open the order email we send you and tap Make changes.
2. Tell us you’d like to cancel and send it. Your order goes on hold straight away, so it won’t be printed while we process your request.

You can also email or call us with your order number. Make changes is the fastest way, because it holds your order the moment you send it; if you email or call instead, please do so as early as you can within the 8 hours.

Your order goes into production and can no longer be cancelled or changed, because it is being printed personally for you. If anything is wrong when it arrives, our 30-day money-back guarantee still applies — see Refunds & Replacements.

Within the same 8 hours, Make changes also lets you update your portrait, switch the size or product, or correct your shipping address. We hold the order until the change is done.

Digital downloads are delivered instantly, so there is nothing to cancel. If you’re not happy with yours, our 30-day money-back guarantee covers it.